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We Engage & Resolve Mentions of Unsatisfactory Experiences for Our Clients
Typically I’m not as harsh on giving restaurant reviews, because I understand at the end of the day everyone is entitled to have a “not so great day”. However when we visited, we had to get up from our table several times to keep going to go find our server to ask for condiments, to request more drinks, to request a menu etc. The only thing that made me feel better was that people at other tables had to do the same thing as well. The food was pretty good and so were the drinks, unfortunately it was all overshadowed by such horrible service or I guess I should say the lack there of!
HospitalityFan sent along these responses:
Public Response: Stacy, I’m very sorry to hear that you had a disappointing service experience dining with us. We will use your feedback to improve our service. We hope you give us another chance in the future.
Private Response: Stacy, thank you for taking the time to let us know about your experience. I’d like to offer you a complimentary meal at Komali so that you can experience our restaurant the way it’s meant to be. Please let me know if that’s something we can arrange. Also, if you happen to remember the date and time of your visit, that would help us immensely in the coaching of our employees.
Stacy came back to visit and left this review:
Ceviche!! Ceviche!! Ceviche!!
Komali is definitely going to the top of my list for places to grab dinner. The service was absolutely fantastic, the atmosphere was great, the food was awesome, and the drinks were fabulous!! The ceviche was so fresh!!! We paired with the Tamarand Margarita… And can you say oh my goodness. For dinner we had the salmon in adobo and the pan seared scallops in which everything was grilled to perfection. Our servers Rudolpho and Franco were absolutely the best… Los queremos!! We’ll definitely be going back very soon.