Do you know where your customers are talking about you online? What do customers find when they search up your restaurant? It may sound silly, but we’ve all probably Googled our name at one time or another. If you haven’t, I promise it can be quite entertaining. Go ahead and do it – I’ll wait....

Does your business struggle to get reviews? Are consumers unable to find your business online? Online reviews are a crucial part of any business. The vast majority of consumers (86%) read reviews for local businesses. And most of them trust reviews as much as personal recommendations. A recent study found that 59% of consumers have...

If you own a business you have probably run across a negative review or two in your time. Getting positive reviews can certainly make your day but what happens when you get a negative review? Did you know that 91% of 18-34-year-olds trust online reviews as much as personal recommendations? Hopefully, you’re responding to all...

Has your restaurant or small business received negative internet reviews? Do you want to improve your brand’s overall online reputation? It happens to the best of us. A customer leaves a negative review on a review site like Google, Yelp, Facebook, or TripAdvisor. It’s a gut-punch for sure, but don’t panic, there’s a way to...

Are you finding it hard to get customers to leave online reviews? Do you have a strategy in place to collect more internet reviews? Reviews can be a touchy subject for some people. Some business owners don’t know how or have the time to manage them so they just ignore them completely. Don’t do that!...

When someone leaves a review about your restaurant or local business they’re essentially helping to advertise (good or bad) for you. A recent study on online reviews found that 86% of consumers read reviews for local businesses, that means they’re making an impression of you before they even get to know you and ultimately lost...

Are you having difficulty getting your brand out there? Has your brand been marred by negative reviews? Are you struggling to bring in new patrons? With nearly 70% of consumers saying that positive reviews make them more likely to use a business, managing your online reputation is more important now than ever. And they are...

Have you given up on getting quality customer online reviews on Google, Yelp, etc? Are you plagued by 3 star and below reviews? Are people having trouble finding your business because it lacks quality online reviews? Online reviews continue to influence consumer’s perceptions and purchasing decisions, especially in the restaurant market. If you’re not concerned...

Recently, Facebook rolled out a new feature to help reduce content that goes against Facebook’s policies. Ever since the 2016 election and Cambridge Analytica, Facebook has been under scrutiny for not being vigilant enough with those that don’t play fair. From our personal information to our elected officials, Facebook has been at the center of...

In a previous article, I shared with you how you can use insights on Facebook to measure your social media success. Turns out you can do the same for Instagram. Is your business on Instagram? Unfortunately, we still find some restaurant owners unwilling to invest their time and money into this wildly popular app. With...

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